Premium Membership Terms and Conditions

Schedule A — Premium Membership summary

1. About these terms

1.1 These Premium Membership Terms ("Premium Terms") apply when you purchase, hold or use a Premium Membership on the Y-Axis Talent Cloud platform ("YTC" or the "Platform"), operated by Y-Axis Solutions Private Limited, a company incorporated in India, CIN U64203TG1999PTC030865, registered office 102, GS Chambers, Nagarjuna Circle, Banjara Hills/Punjagutta, Hyderabad, Telangana – 500082, India, GSTIN 36AAACY1603Q2Z2 ("Y-Axis", "we", "us").

1.2 The Premium Terms supplement, and form part of, the YTC Candidate Terms of Use ("Terms of Use"). Words defined in the Terms of Use have the same meaning here. The Privacy Policy explains how we handle your personal data and applies alongside these Premium Terms, it is a notice, not part of this contract.

1.3 If there is a conflict between these Premium Terms and the Terms of Use in relation to Premium Membership, these Premium Terms prevail. Nothing in these Premium Terms reduces any right you have under the Privacy Policy or under applicable law.

1.4 You accept these Premium Terms when you complete a Premium Membership purchase on the Platform. We show you these terms, the price, the applicable taxes and the term length before you pay. Please do not purchase if you do not agree.

1.5 You must be at least 18 years old and hold a registered Standard account on the Platform to purchase Premium Membership.

2. Definitions

3. What Premium Membership includes

3.1 During the Membership Term, and subject to sections 9 and 10, Premium Membership provides:

Discoverability control. You can make your profile findable in Employer talent search, worldwide, at a scope you choose. Your profile stays Private after purchase until you make that choice. Standard accounts do not appear in Employer talent search.

Unmasked applications. When you apply to a role, your name and contact details are included in the application sent to that Employer. Applications from Standard accounts are sent with name and contact details masked.

Verification Level 1 and Verification Level 2. Verification of your identity and location (Verification Level 1) and of your employment and experience (Verification Level 2), with the corresponding Verified statuses shown on your profile and applications if the checks succeed. Verification Level 2 is available only with Premium Membership.

Everything in the Standard account, including building a profile, searching and saving opportunities, and applying to roles.

3.2 Employers do not pay Y-Axis to view or contact Premium members on the Platform.

3.3 Premium Membership does not include:

Verification Level 3 (language), Verification Level 4 (skills Test) or Verification Level 5 (culture readiness), which are sold separately

Resume Marketing Services, Hunt and Pack, document preparation, coaching, immigration or visa services, or any other Y-Axis service, each of which is subject to its own terms

any application made on your behalf, or any communication with an Employer by Y-Axis on your behalf or

any priority, boost or preferential position in Employer search results (see section 12).

3.4 The features in section 3.1 are described in more detail in the Platform help content. Where the help content and these Premium Terms differ, these Premium Terms prevail.

4. Purchasing Premium Membership

4.1 You purchase Premium Membership through the checkout on the Platform. The price, the taxes that apply, the Membership Term and these Premium Terms are shown before you confirm payment.

4.2 Premium Membership is personal to the account that purchased it. It cannot be transferred, shared, resold or applied to another account.

4.3 We may decline or cancel a purchase where we reasonably believe the account is not held by a genuine individual candidate, is a duplicate account, or has been used in breach of the Terms of Use. If we cancel a purchase for these reasons before Verification has started, we will refund the Membership Fee in full.

5. Membership Term

5.1 The Membership Term is 12 months. It starts on the date we confirm your payment and ends at the end of the day 12 months later (the "Expiry Date").

5.2 The Membership Term is not paused or extended by the time taken to complete Verification, or by any period during which your profile is set to Private.

5.3 At the Expiry Date, unless your membership renews under section 7, your account returns to a Standard account. Your profile is removed from Employer talent search and applications made after the Expiry Date are sent with name and contact details masked. Your Verified statuses remain on your record until their own validity period ends. Your profile content and application history are retained in accordance with the Privacy Policy.

6. Fees, taxes and payment

6.1 The Membership Fee is ₹4,999 (Indian Rupees four thousand nine hundred and ninety-nine) per Membership Term, or such other amount as is shown at checkout and on the Master Price List at the time of purchase.

6.2 The Membership Fee is exclusive of Goods and Services Tax and any other applicable taxes, which are added at checkout and shown before you pay.

6.3 The Membership Fee for each Membership Term, including each renewal, is payable in full, in advance, in Indian Rupees, using the payment methods available on the Platform. Payments are processed by our third-party payment gateways. We do not store your full card details.

6.4 If a payment fails or is reversed, Premium Membership does not start, or is suspended, until payment is received. If a charge is duplicated because of a Platform or payment-provider error, we will refund the duplicate amount.

6.5 We will issue a tax invoice to the email address on your account after payment is confirmed.

6.6 We may change the Membership Fee for future Membership Terms. A change does not affect a Membership Term you have already paid for. If the fee for your next renewal will change, we will tell you at least 30 days before the renewal date, and the new fee is charged only if you do not switch off auto-renewal before that date.

7. Renewal

7.1 Auto-renewal. Premium Membership renews automatically for a further 12-month Membership Term at the end of each Membership Term, and the Membership Fee for that term is charged to your registered payment method, unless you switch auto-renewal off before the Expiry Date.

7.2 Your consent. Auto-renewal is set up only with your consent at checkout, when you agree to these Premium Terms and authorise a recurring payment mandate (e-mandate) with your card issuer, bank or UPI application, including any additional authentication they require. The checkout page states clearly that the membership will renew automatically, the renewal amount and the renewal date before you confirm. If your payment method does not support recurring mandates, your membership will not renew automatically and you may renew manually under section 7.6.

7.3 Notices before each renewal. We will send you a renewal reminder by email and on the Platform at least 7 days before the Expiry Date, stating the renewal date, the amount (including GST) and how to switch auto-renewal off. In addition, your card issuer, bank or UPI provider will send a pre-debit notification at least 24 hours before the charge, as required by the Reserve Bank of India's framework for recurring e-mandate transactions.

7.4 Switching auto-renewal off. You may switch auto-renewal off at any time in Settings → My services, by emailing ytc.support@y-axis.com, or by cancelling the mandate through your card issuer, bank or UPI application. Switching it off takes effect for the next renewal; your current Membership Term continues until its Expiry Date and is not refunded except as set out in section 8. Switching auto-renewal off is as easy as switching it on, and we will confirm it to you by email.

7.5 Failed renewal payment. If a renewal payment fails, we will tell you and may retry the payment within 3 days. If payment is not received, your account returns to a Standard account under section 5.3 until you renew.

7.6 Manual renewal. If auto-renewal is off, we will remind you before the Expiry Date and you may renew at any time before or after it. A manual renewal purchased before the Expiry Date starts on the day after the Expiry Date, one purchased after the Expiry Date starts on the date we confirm payment.

8. Cancellation and refunds

8.1 7-day cancellation. You may cancel Premium Membership within 7 days of your first purchase and receive a full refund, provided Verification (Level 1 or Level 2) has not started on documents you submitted. To cancel, use Settings → My services or email ytc.support@y-axis.com.

8.2 Cancelling a renewal. If your membership has renewed automatically and you do not wish to continue, you may cancel within 7 days of the renewal charge and receive a full refund of that charge. Your account then returns to a Standard account.

8.3 Stopping use. You may stop using Premium Membership at any time by setting your profile to Private or by no longer using the Platform. Doing so does not end the Membership Term and does not entitle you to a refund.

8.4 After the 7-day periods in sections 8.1 and 8.2, the Membership Fee is non-refundable and Premium Membership cannot be cancelled for a refund during the Membership Term, except:

where we cancel under section 4.3 before Verification has started

where a charge is duplicated in error under section 6.4

where we fail to provide an included feature, in which case we refund the unconsumed portion

where we withdraw Premium Membership from the Platform entirely under section 15.2, in which case we refund the unused portion of the Membership Term on a pro-rata basis or

where applicable consumer-protection law requires a refund.

8.5 Refunds are made to the original payment method within 7 – 10 working days of approval.

8.6 You may request deletion of your account and profile data at any time under the Privacy Policy. Deleting your account ends your Premium Membership and cancels auto-renewal, any refund is only as set out in this section 8.

9. Verification

9.1 To complete Verification Level 1 and Verification Level 2 you must submit the documents requested on the Platform. Schedule B lists the categories of documents for each level. We review documents within 2 working days of receiving a complete submission.

9.2 Verification outcomes are based on the documents you provide and on checks that Y-Axis reasonably carries out. A Verified status means that Y-Axis has reviewed documents supporting the relevant information and found them consistent. It is an indicator shown to Employers. It is not a guarantee, warranty or certification by Y-Axis of the accuracy of that information, of your suitability for any role, or of your eligibility for any visa or immigration route.

9.3 If we cannot verify an item, we will tell you which item and, where we can, why. You may correct or replace the documents you submitted and resubmit. Verification inputs are correctable by you, Verification outcomes are reviewable on request by a Y-Axis staff member, and we will tell you the result of that review.

9.4 If a Verification level is not completed, Premium Membership continues, but no Verified status is shown for that level. The Membership Fee is not reduced or refunded because a Verification level is incomplete.

9.5 We may withdraw a Verified status, and may require re-verification, if we become aware that the underlying information has changed, is disputed by a reliable source, or is inaccurate. We will notify you if we do so.

9.6 If you submit a document that is forged, altered or belongs to another person, or that you otherwise know to be false, we may end your Premium Membership and your account immediately, without refund, and may report the matter where we are required or permitted to by law.

9.7 Documents submitted for Verification are handled as described in the Privacy Policy. Identity-document images are deleted within 30 days of the verification outcome, we keep the result, document type, verifier and date. Verification documents are never shown to Employers.

10. Visibility, consent and control

10.1 Your profile is shown to Employers only if you have actively chosen a Visibility Scope other than Private (Employers worldwide). Your contact details are shown only if you have also switched on contact sharing. Before you choose, we show you a preview of exactly what an Employer will see.

10.2 These choices are made separately from your acceptance of these Premium Terms, are recorded, and can be changed at any time in Settings. They are not a condition of purchasing Premium Membership, but without them the features in section 3.1 that involve showing your profile to Employers cannot operate.

10.3 Switching to Private removes your profile from Employer talent search immediately. Switching off contact sharing hides your contact details from Employers browsing your profile.

10.4 Switching to Private or switching off contact sharing does not recall information an Employer has already received, for example in an application you sent. Section 11 explains what Employers may do with that information.

10.5 Switching to Private or switching off contact sharing does not pause, extend or refund the Membership Term.

11. Employer access to your information

11.1 While your profile is discoverable, an Employer within your chosen Visibility Scope can view your profile, your Verified statuses, your GIS and tier and, if you have switched on contact sharing, your contact details, and can contact you through YTC. Employers never see your identity documents, verification evidence, payment history or Odds-Meter.

11.2 At launch, Employers cannot download your resume. If we enable downloads in future, we will tell you, the feature will be off for your profile unless you switch it on, and every download will be logged and shown to you.

11.3 Employers agree in the Employer Terms of Use and Employer Data Use Terms to use your information only to evaluate you for, and communicate with you about, specific roles, and not to share it with third parties for other purposes. Y-Axis enforces those terms but does not control an Employer's systems. Where an Employer holds a copy of your information outside YTC, the Employer is responsible for that copy under applicable data-protection law.

11.4 The Platform does not offer Employers any filter based on your religion, caste, gender, age, sexual orientation, disability or similar characteristics. If you believe an Employer has contacted you in a discriminatory, abusive or fraudulent way, please use "Report" on the Platform or email trustandsafety@y-axis.com. Never pay anyone for a job, interview or visa.

12. No guarantee of outcomes

12.1 Premium Membership makes your profile discoverable and contactable at the scope you choose. It does not guarantee, and Y-Axis does not promise:

that any Employer will view or contact you, or invite you to interview

employment, a job offer, a visa, a work permit or any immigration outcome

any particular position, rank or order in Employer search results or

that any listing on the Platform is current, accurate or open.

12.2 Premium Membership does not change your Global Indian Score (GIS). Any score, likelihood or expected-outcome indicator shown to you on the Platform is provided for your information only and is not a promise or a term of this contract.

13. Your responsibilities

13.1 You must keep your profile accurate and up to date, and tell us promptly if information supporting a Verified status changes.

13.2 You must not hold more than one candidate account, use another person's identity or documents, or allow another person to use your account.

13.3 You must deal with Employers honestly. Y-Axis is not a party to any communication, interview, offer or employment relationship between you and an Employer.

14. Suspension and termination

14.1 We may suspend or end your Premium Membership, without refund, if you materially breach these Premium Terms or the Terms of Use, including under section 9.6, or if your account is suspended or terminated under the Terms of Use.

14.2 Before ending Premium Membership under section 14.1 we will, where practicable, tell you what the issue is and give you a reasonable opportunity to respond, unless the breach involves fraud, false documents or a risk to other users.

14.3 When Premium Membership ends for any reason, your account returns to a Standard account with the effects described in section 5.3.

15. Changes

15.1 We may change the features of Premium Membership during a Membership Term to improve the Platform or to comply with law. We will not remove a feature listed in section 3.1 during a Membership Term you have paid for unless required by law or section 15.2 applies.

15.2 If we withdraw Premium Membership from the Platform entirely, we will give you at least 30 days' notice and refund the unused portion of the Membership Term on a pro-rata basis.

15.3 We may update these Premium Terms. Changes apply to Membership Terms purchased or renewed after the change takes effect, where a change will apply to your next automatic renewal, we will notify you at least 30 days before the renewal date so that you can switch auto-renewal off. Where a change materially affects a Membership Term already in progress, we will notify you at least 30 days before it takes effect.

16. Liability

16.1 Nothing in these Premium Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud and rights under consumer-protection law.

16.2 Subject to section 16.1, Y-Axis's total liability to you arising out of or in connection with Premium Membership in any 12-month period is limited to the greater of the Membership Fee you paid for that period and ₹10,000 (Indian Rupees ten thousand), consistent with Clause 24 of the Terms of Use.

16.3 Subject to section 16.1, Y-Axis is not liable for any act or omission of an Employer with which Y-Axis has no relationship beyond providing the Platform, for the outcome of any application, interview or hiring decision, or for any loss of opportunity, income or employment.

17. Personal data

17.1 The Privacy Policy explains what personal data we collect for Premium Membership (including Verification documents), why, how long we keep it, who we share it with, and your rights, including the rights to access, correct and erase your data and to withdraw consent.

17.2 These Premium Terms do not change the Privacy Policy. If anything here appears to conflict with the Privacy Policy on how we handle your personal data, the Privacy Policy governs.

18. Governing law and disputes

18.1 These Premium Terms are governed by the laws of India.

18.2 Before starting any legal proceedings, please raise the matter with the Grievance Officer in section 19 so that we can try to resolve it.

18.3 Disputes not resolved within 30 days may be referred to the courts at Hyderabad, Telangana, which have exclusive jurisdiction, subject to any right you have as a consumer to approach the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, or to rely on the mandatory consumer-protection law of your country of residence.

19. Grievance and contact

19.1 For questions, complaints or requests relating to Premium Membership, Verification or your personal data, contact:

19.2 We acknowledge complaints within 24 hours and aim to resolve them within 15 days of receipt, or within any shorter period required by law.

Schedule B — Verification levels